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Due to increased demand we are experiencing delays with shipping.
Please be advised, express delivery is not currently available as a shipping method for US customers.
Due to Covid-19 delays, we temporarily can't offer Standard Shipping to Europe, UK, Canada, and Australia. That's why we have reduced prices for Express Shipping to these regions.
Marie Mur has implemented new safety procedures to ensure the safety of our team members, valued customers, as well as our local communities. In order to maintain a safe environment for our team members and customers, we've implemented rigorous cleaning and disinfecting procedures within our production, packing, and shipping process.
While we are working hard to make sure we do our best to keep up with demand, we are experiencing delays in order processing. We follow safety procedures to minimize the impact to our customers while staying devoted to implementing new measures to remain safe and efficient. With that said, all carriers are experiencing delays across their delivery networks due to increased demand and humanitarian aid delivery prioritization. This includes updates to order tacking and delivery times.
Thank you for all of your time and support during these uncertain times, and please stay safe and healthy!
Our customer service team is here to help should you require any further assistance.
EUROPE & UK
CANADA & AUSTRALIA
We carefully handcraft all our products within 7 days. Add this time to the total delivery time to calculate when you will receive your item.
Why does it take so long?
That's because all our products are handmade. And after we craft them, we meticulously check every smallest detail to make sure you receive a top quality item. This is a time-consuming but necessary process.
Once we finish working on your item, we pack it up and send it to the post office. Then we share the tracking number with you so that you can follow your parcel.
Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. Should this predicament happen, we ask you to kindly remain patient and understanding.
To eliminate any possibility of a delay, please make sure you enter the correct delivery details. If you have mistakenly filled in the form, don’t hesitate to contact us at email@example.com. We will solve this issue as soon as we can to ensure you receive your item quickly.
If the delivery time is already up and you still haven't received your package, please contact us at firstname.lastname@example.org so that we can see what went wrong.
Sometimes we at Marie Mur experience an unusually high demand. If it impacts the manufacturing time, we will surely contact and warn you about possible delays.
Orders from Canada May Experience Delays.
Due to strikes by Canadian Postal Services that happen occasionally, the stated shipping time of 7-21 business days may extend up to 35 business days. Unfortunately, this situation is not under our control, and we can’t make the delivery happen faster.
If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information. If you're having trouble tracking your parcel, please refer to the following page
Our experience suggests that shipping to Canada is sometimes impossible to track. This happens due to the issues with the Canadian Postal Services.
Unfortunately, due to difficulties with shipping services we don’t deliver to: Albania, Algeria, Belarus, Iran, Kosovo, North Korea, Tunisia, and some other countries. We are sorry for this temporary inconvenience, and we will do our best to begin shipping to these countries.
Shipping to the United States
Shipping within the US is free of sales tax. There are no other taxes or import duties applied to the packages that are shipped within the United States. However, some non-customs related local taxes may be levied, and they’re the responsibility of the customer. Marie Mur takes no responsibility for paying or reporting any additional local taxes.
If you’re ordering from some country other than the US, there might be some import duties you might have to pay. Marie Mur is not responsible for reporting or paying any exclusive or international taxes. All prices on the website, as well as the total cost of your order, do not include any sales tax or customs duties.
The customer is fully responsible for any taxes and duties they might need to pay. Should any local taxes or duties apply to the parcel, the customer will need to pay them to release the package from customs. Once the order is shipped, all duties and taxes become non-refundable. And if the customer returns any items, Marie Mur does not refund any associated taxes and duties.
Import taxes and duties are not applied to every package. But to avoid any misunderstanding, it’s important that you check if there will be any additional payments required by your local services.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, Marie Mur refunds only 70% from the cost of your order. The cost of the shipping is not refunded.
Unfortunately, very rarely orders get stolen or misplaced. Marie Mur is not responsible for misplaced packages if the shipping address which we’ve provided the shipping company matches with the address the customer provided to us upon checkout or in some other correspondence. Also, Marie Mur can’t be held responsible for stolen packages once they are marked as “Delivered”. We don’t offer any refunds for stolen or misplaced orders. If you think that something might threaten your package, please contact us at email@example.com so that we can try to prevent issues from happening.
All orders over $200 require the signature of the customer upon the delivery. This allows us to minimize the possibility of theft. This requirement is automatically applied to all orders over $200. If you want to skip this option, reach out to us at firstname.lastname@example.org. Once the requirement is lifted, you’re fully responsible for any possible loss of the package.
Once you’ve placed your order, we receive it immediately to minimize the manufacturing time. Marie Mur will cancel the order free of charge if the customer requests the cancellation within 24 hours after they’ve placed the order. To cancel the order, please contact us at email@example.com.
We can’t guarantee a successful free cancellation for orders that are placed on a weekend. If you succeed to cancel the order within 24 hours after its placement, you will not be charged. If the costs were already lifted from your credit card, we will fully refund the purchase price.
Marie Mur doesn’t accept cancellations requested over a weekend or after the order was shipped. Then you will have to pay the full amount for the order.
You can change the shipping address if the order wasn’t shipped yet. Also, Marie Mur will accept modifications related to the color and size of items if you place the request within 24 hours after you’ve placed the order. You can add new items to the existing order within 24 hours after you’ve placed it.
To request any available modifications, please contact us at firstname.lastname@example.org.
All packages from Marie Mur are packed into a discreet outer box that has only your shipping address on it. This box contains a black branded Marie Mur box with your order inside.
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