customer info hub

customer info hub

Everything you wanted to know about your items by MARIEMUR

  • CONTACT customer SUPPORT
  • HOW TO put on leather sets
  • RETURN and EXCHANGE rules
  • HOW TO TAKE CARE for your items
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CONTACT CUSToMER SUPPORT
CONTACT CUSToMER SUPPORT

Our Care Center Associates are happy to answer any questions you may have regarding our products or services. 


We will always aim to provide you with the highest standards of service however there may be an occasion when you feel you have cause to complain. If so, our Customer Service team will look to do all they can to resolve the concern you raise.


We would like to take the opportunity to inform you that we are fully committed to a swift resolution of all concerns that may be received. When we say we're available 24/7, we really mean it!

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HOW TO put on leather sets
HOW TO put on leather sets

Most of our leather accessories are effortless to put on. Yet, we feel like for some of them you might need a bit of guidance. To help you, we’ve created detailed guides for several leather sets.


If you have any questions, don’t hesitate to contact us at care@mariemur.com



GUIDE: HOW TO WEAR MILENA LEATHER SET



GUIDE: HOW TO WEAR POPPY LEATHER SET




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RETURN and EXCHANGE Rules
RETURN and EXCHANGE Rules

We hope you are delighted with your purchase!


However, should you wish to return your order for an exchange, store credit or refund, please note you have 14 days to return an item from the date you received it. All items returned must be unused, undamaged and in the exact condition as they arrived (including all labels/tags intact). It must also be in the original packaging. 


You can find more information on our Return Policy Page.



How do I return?


Visit our RETURNS CENTER

1.Enter your order number and email address to start

2.Follow the instructions and select the items you want to return

3.Once your request is approved, you will get a confirmation email with shipping guidelines




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HOW TO CARE FOR YOUR ITEMS

Here are some tips for you:


How to care for your lingerie by MARIEMUR:


1. Handwash in lukewarm water with mild soap.

2. Lay out the items on a drying rack and let them air dry.

3. Store away from heat, moisture, and direct sunlight. Avoid folding a bra.

4. Wash lingerie after each wear. 


How to care for your leather by MARIEMUR:


1. Wash when dirty. 

2. Air dry when wet.

3. Store away from heat, moisture, and direct sunlight. Avoid folding the items.

4. Moisturize the leather with special creams.


It’s easy to keep your lingerie and leather in its best condition!


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