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Shipping Information
Navigating delivery costs and timings can be a task, but we've streamlined the process for you. Whether you're shopping from the United States, Europe, UK, Canada, or Australia, we've laid out all the details clearly. Here's a comprehensive breakdown of our shipping options tailored to your location, ensuring a smooth and timely delivery for every MARIEMUR purchase.
UNITED STATES
For all orders exceeding $350, we're delighted to offer complimentary shipping.
It's our way of saying thank you for your exceptional taste and trust in MARIEMUR!
For orders up to $350:
- UPS Ground: 4 business days - $9.90
- UPS Next Day Air: 1 business day - $42.37
For orders over $350:
- Standard: 3-4 days - Free
- UPS Ground: 4 business days - $9.90
- UPS Next Day Air: 1 business day - $42.37
CANADA
Shipping from US Warehouse. Please note:
We are temporarily not shipping to Canada.
For orders up to $350:
- Standard: 2-4 days - $16.50 (USD)
For orders over $350:
- Economy International: 6-10 business days - Free
- Standard: 2-4 days - $16.50 (USD)
EUROPE & UK
Shipping from US Warehouse
For orders up to $350:
- Standard: 1-4 days - €11.95
For orders over $350:
- Standard: 1-4 days - Free
AUSTRALIA
For all orders: To determine the final delivery cost to Australia, please add products to your cart and input your shipping address. Shipping from US Warehouse.
Everything you need to know about MARIEMUR's shipping and order process:
At MARIEMUR, we prioritize ensuring that your shopping experience is seamless from the moment you choose a product until it reaches your doorstep.
Here’s a detailed guide on our shipping process, from order placements to the packaging details:
Processing Your Order
Typically, it takes up to 1 business days for us to pack and hand over your order to our trusted courier service. Note: Our warehouse operates from Monday through Friday.
The tracking information usually updates within a day after we ship your order. Our dedicated 24/7 Customer Care Team is always ready to assist you.
Potential Delays
While it's rare, delays can occur, sometimes due to circumstances beyond our control. Accurate delivery details can help avoid such instances.
If there's an unexpected surge in demand, causing a delay, rest assured we’ll keep you informed.
Tracking Your Order
Upon shipment, you'll receive a confirmation email with a tracking link. Simply click on it for real-time tracking details.
Restricted Shipping Countries
We're continuously working on expanding our global reach. However, currently, we don’t ship to countries like Albania, Belarus, Iran, and a few others.
Duties & Taxes
- For US Customers: Enjoy tax-free shopping within the US. However, be informed that local taxes might apply, which aren’t covered by us.
- International Shoppers: Depending on your country, you might incur import duties. These costs, as well as any related taxes, fall under your responsibility.
Product Availability
While we strive to update our website inventory in real-time, on rare occasions, there might be discrepancies. Should a product run out after your order placement, our customer services team will promptly inform you.
Security Measures
In the unfortunate event of parcel theft or misplacement, MARIEMUR cannot be held liable. Please ensure a secure delivery location.
Order Adjustments
Quick changes? You have a 24-hour window from order placement for any modifications, whether it’s the shipping address, color, size, or even adding new items.
Delivery Restrictions
We currently don't deliver to PO Boxes, BFPO addresses, and certain military addresses due to logistical constraints.
Discreet Packaging
Your privacy is paramount. Orders are delivered in an unbranded outer box. Inside, you'll find our signature red MARIEMUR box, encapsulating your chosen product.
We're here to make your MARIEMUR shopping experience delightful. If you have further queries or need assistance, please drop us an email at care@mariemur.com.
