DELIVERY

Delivery Cost & Timings

UNITED STATES

EUROPE & UK

CANADA & AUSTRALIA

OTHER COUNTRIES

Please be advised, express delivery is not currently available as a shipping method for US customers.

Festive Season 2021-2022

Please be aware that there may be a potential delay in your order being shipped to you due to disruptions from carriers services and may not arrive on the originally anticipated delivery date. While we are working hard to make sure we do our best to keep up with demand, all carriers are experiencing delays across their delivery networks due to increased demand before the holiday season.

Rest assured we will be providing you with all the support you need to keep track of your package as it is moved along. Please feel free to connect with us via chat or care@mariemur.com email if you have any questions, comments or concerns.

When Will My Order Ship? 

We carefully handcraft all our products within 7 days. Add this time to the total delivery time to calculate when you will receive your item.

All of our products are handmade. And after we craft them, we meticulously check every smallest detail to make sure you receive a top quality item. This is a time-consuming but necessary process.

Once we finish working on your item, we pack it up and send it to the post office. Then we share the tracking number with you so that you can follow your parcel.

Order Delays 

Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. Should this predicament happen, we ask you to kindly remain patient and understanding.

To eliminate any possibility of a delay, please make sure you enter the correct delivery details. If you have mistakenly filled in the form, don’t hesitate to contact us at care@mariemur.com. We will solve this issue as soon as we can to ensure you receive your item quickly.

If the delivery time is already up and you still haven't received your package, please contact us at care@mariemur.com so that we can see what went wrong.

Sometimes we at MARIEMUR experience an unusually high demand. If it impacts the manufacturing time, we will surely contact and warn you about possible delays.

Orders from Canada May Experience Delays 

Due to strikes by Canadian Postal Services that happen occasionally, the stated shipping time of 7-21 business days may extend up to 35 business days. Unfortunately, this situation is not under our control, and we can’t make the delivery happen faster.

How Do I Track My Order?

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information. If you're having trouble tracking your parcel, please refer to the following page

Our experience suggests that shipping to Canada is sometimes impossible to track. This happens due to the issues with the Canadian Postal Services.

We Don’t Ship to the Following Countries

Unfortunately, due to difficulties with shipping services we don’t deliver to: Albania, Algeria, Belarus, Iran, Kosovo, North Korea, Tunisia, and some other countries. We are sorry for this temporary inconvenience, and we will do our best to begin shipping to these countries.

Duties and Taxes

Shipping to the United States

Shipping within the US is free of sales tax. There are no other taxes or import duties applied to the packages that are shipped within the United States. However, some non-customs related local taxes may be levied, and they’re the responsibility of the customer. MARIEMUR takes no responsibility for paying or reporting any additional local taxes.

International Shipping

If you’re ordering from some country other than the US, there might be some import duties you might have to pay. MARIEMUR is not responsible for reporting or paying any exclusive or international taxes. All prices on the website, as well as the total cost of your order, do not include any sales tax or customs duties. 

The customer is fully responsible for any taxes and duties they might need to pay. Should any local taxes or duties apply to the parcel, the customer will need to pay them to release the package from customs. Once the order is shipped, all duties and taxes become non-refundable. And if the customer returns any items, MARIEMUR does not refund any associated taxes and duties.

What Happens If I Don’t Pay the Tax for My Order?

Import taxes and duties are not applied to every package. But to avoid any misunderstanding, it’s important that you check if there will be any additional payments required by your local services. 

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, MARIEMUR refunds only 70% from the cost of your order. The cost of the shipping is not refunded.

Some Items May Ship Separately 

Due to varying item availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number and can be tracked on the Track my Order page.

Item Availability 

We make every effort to display as accurately as possible the colors, features, price and availability of our products on the websites and cancelling an order is the last thing we want to do.

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is out of stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled and our customer services team would be happy to advise on an alternative item.

What If My Parcel Gets Stolen? 

Unfortunately, very rarely orders get stolen or misplaced. MARIEMUR is not responsible for misplaced packages if the shipping address which we’ve provided the shipping company matches with the address the customer provided to us upon checkout or in some other correspondence. Also, MARIEMUR can’t be held responsible for stolen packages once they are marked as “Delivered”. We don’t offer any refunds for stolen or misplaced orders. If you think that something might threaten your package, please contact us at care@mariemur.com so that we can try to prevent issues from happening.

All orders over $200 require the signature of the customer upon the delivery. This allows us to minimize the possibility of theft. This requirement is automatically applied to all orders over $200. If you want to skip this option, reach out to us at care@mariemur.com. Once the requirement is lifted, you’re fully responsible for any possible loss of the package.

Can I Cancel My Order?

Once you’ve placed your order, we receive it immediately to minimize the manufacturing time. MARIEMUR will cancel the order free of charge if the customer requests the cancellation within 24 hours after they’ve placed the order. To cancel the order, please contact us at care@mariemur.com. 

We can’t guarantee a successful free cancellation for orders that are placed on a weekend. If you succeed to cancel the order within 24 hours after its placement, you will not be charged. If the costs were already lifted from your credit card, we will fully refund the purchase price.

MARIEMUR doesn’t accept cancellations requested over a weekend or after the order was shipped. Then you will have to pay the full amount for the order.

Can I Modify My Order?

You can change the shipping address if the order wasn’t shipped yet. Also, MARIEMUR will accept modifications related to the color and size of items if you place the request within 24 hours after you’ve placed the order. You can add new items to the existing order within 24 hours after you’ve placed it.

To request any available modifications, please contact us at care@mariemur.com. 

Do You Deliver To PO Boxes?

Unfortunately, we are unable to ship to BFPO addresses, or PO Boxes. PO Boxes are located at post offices, where access is free and there is no one in charge of accepting shipments and, therefore, no possibility of having proof of delivery. We also do not accept addresses corresponding to post offices of the United States army and navy (APO and FPO) for security reasons.

How Will Your Package from MARIEMUR Look Like? 

All packages from MARIEMUR are packed into a discreet outer box that has only your shipping address on it. This box contains a red branded MARIEMUR box with your order inside.

You have 14 days to return an item from the date you received it.

The item must be clean and not used. We cannot accept an item if it's marked by lipstick, deodorant, skincare, or make-up; or if it smells of perfume, tobacco or body odor.

Items on sale are not subject for return.

Gift Card sales are FINAL and cannot be refunded for monetary value.

Full Return Policy